Qualification Scripts

Voicemail Script

Hi, this is [SETTER NAME] with Veteran Disability Rating.

I’m reaching out because we noticed you showed interest in enhancing your VA disability benefits with us. We’re dedicated to helping veterans like you unlock the ratings and support you’ve rightfully earned.

When you have a moment, please give us a call back at . We’re here to guide you through every step and answer any questions you might have.

Looking forward to speaking with you soon. Thank you for your service and trust in us.

Opening Statement

Hi, this is [SETTER NAME] with Veteran Disability Rating calling on a recorded line. Is this [INSERT LEAD NAME]?

-- Wait for confirmation --

Hi [LEAD NAME],

I came across your details after you showed interest through our Facebook ad about securing the VA disability benefits you deserve. It's great to connect with you.

Do you have a couple of minutes to chat?

If YES:

Fantastic, thank you! I’m really curious—what was it about the ad that caught your attention? Was there something specific about your current situation or the VA process that made you want to reach out?

-- Note Ad Feedback, then move to Qualification --

Qualification & Scheduling

*Qualify using the Qualifying Questions below:

Enter Lead Information

Prospects Email *

You are a Veteran of which branch of service?

Are you currently on active duty?

Do you have any open claims or appeals with the VA?

Yes

What are your service-connected disabilities and their ratings?

Have your conditions or symptoms worsened since you were last examined.

Now what I need you to do is to log onto VA.GOV and take a screenshot of your rated disabilities. I can help you do that now.

Qualified *

Appointment Setter *

Additional Information

*when scheduling appointment:

Thank you for taking the time to answer our questions.

Based on what you’ve shared, it sounds like you’re looking for reliable support to navigate the VA claims process. What I'd like to do next is schedule a time for you to meet with one of our experts. They're incredibly knowledgeable about the VA system and can dive deeper into your questions to see if there's a good fit.

As I am looking at the calendar, we have a few openings on [SUGGEST TWO DAYS], would either of those work for you?

-- Get response and select the appropriate day; Book for the soonest available time if possible --

Great, we can put you down for [DAY]. Now would you prefer a morning or afternoon appointment?

-- Discuss available times and select the appropriate time --

Excellent. To confirm, we have you scheduled for [INSERT DAY] at [INSERT TIME]?

-- Once confirmed, move to closing --

Closing Statement

Okay great! That's all the questions I have, and I have you booked for [DATE AND TIME]

I am going to pass this information on to the consultant you will be meeting with.

They are going to send a couple of reminders before the meeting, so be on the lookout for that.

Oh, and aside from a family emergency, do you mind letting us know if, for whatever reason, you won't be able to make the meeting?

-- Wait for confirmation --

Thank you! I hope you have a great day!

-- End the call --

Frequently Asked Questions

What is your address?

Hours of operations?